Client care
Everything about ordering, delivery and looking after your pieces.
How ordering works
Every order begins as an enquiry. Add pieces to your bag, then send it from checkout with your contact details and any notes, such as a ring size question or a gift message.
We then confirm availability, delivery and payment with you directly. No card details are collected on this website.
Go to your bagDelivery
Complimentary insured delivery within the Kathmandu Valley, usually within two working days. Pieces can also be collected from our Thamel showroom.
Returns and exchanges
Unworn pieces in their original packaging can be returned or exchanged within 14 days. Engraved and made-to-order pieces are final sale.
Gift presentation
Every piece arrives in a Ratna Jewellers box with a handwritten card on request. Tell us the message when you place your enquiry.
Caring for your jewellery
Each piece lists its own care notes. Our journal has a short guide to the habits that keep fine jewellery looking its best.
Read the care guide